We want to share all our commitment, our policies and the management of environmental and social issues, concerning our people, respect for human rights and the fight against corruption. To transmit our commitment to our stakeholders in a transparent way, this year we published the second Consolidated Non-Financial Statement.
Relevant topics
Based on the legislation and GRI Standards, we have carried out a analysis of materiality of the most significant non-financial issues, so as to define the information to be reported.
At the end of the analysis we identified 12 material issues.
How we engage
our Stakeholders
Honesty, transparency and openness are the values on which the involvement process that we have implemented to promote listening and dialogue is based. Thanks to this approach, we are able to pursue a double objective: to create economic value and shared value for our stakeholders.
Organisation, management and control
We have adopted an Organisation, Management and Control Model capable to prevent unlawful conduct by directors, employees and collaborators.
We decided to be compliant with Model 231 when it did not constitute an obligation, in order to promote a corporate culture based on legality.
We also adopted a Code of Ethics which requires employees and collaborators to operate in compliance with the laws in force, professional ethics and internal regulations.
Risk factors
Considering the activities we carry out and the characteristics of our market, below are the main non-financial risks for Unieuro and a description of how they are handled.
POSSIBLE RISKS
Risk of not been able to attract and retain qualified personnel and those who have held key positions in the Company.
Inadequate or inefficient internal communication, inadequate staff training and accidents, mainly deriving from the manual moving of loads in the warehouses. Professional diseases.
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RISK MANAGEMENT
Unieuro undertakes to respect essential principles for HR management, including equal opportunities and non-discrimination.
The Company adopted an Organisation, Management and Control Model in accordance with Italian Legislative Decree no. 231/2001 and the related verification protocols, in compliance with Italian Legislative Decree no. 81/2008.
POSSIBLE RISKS
ctions for product liability pursuant to the provisions of the Consumer Code.
Risk of claims for compensation and criminal proceedings, for damages caused by defects in products sold and negative repercussions on the reputation.
Possible explosion to reports to consumer associations or the Competition and Market Authority (AGCM) for complaints.
Risk of cyber frauds perpetrated by third parties, potentially hitting the perception of the quality of Unieuro e-commerce service. Risk that the customers’ personal data might be damaged, stolen, lost, disclosed or processed
for forbidden purposes.
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RISK MANAGEMENT
The Code of Ethics promotes transparency and customer satisfaction and preserve the safety of Unieuro’s customers. Selected suppliers are high level and customers are guaranteed by strict industry regulations currently in force in Europe.
Unieuro has specific control systems monitoring physical and IT accesses to the data centre and e-mail. A Disaster Recovery Plan has been implemented, while adapting to the new data protection regulation (GDPR), equipping the Company with an organisational model setting out policies and
procedures that aim to mitigate possible data breaches.
POSSIBLE RISKS
Environmental risks along the supply chain linked to
household electrical appliances and consumer electronics manufacturing: pollution of the soil and water due to incorrect disposal of fluids, atmospheric pollution caused by fumes brought about by the processing of materials, incorrect waste disposal (e.g. WEEE).
In some countries characterised by social instability, risks may be connected with the
violation of human rights.
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RISK MANAGEMENT
The Code of Ethics states a series of principles that must be respected both by employees, when choosing new suppliers, and by suppliers in all relations with the Unieuro.
POSSIBLE RISKS
Activities identified as potentially susceptible to corruption like the relationships that the Company may have with the authorities and public officials for the opening of new stores, for the organisation of promotional events or during tax audits. Possible corruption incidents may occur during inspections on health and safety at work, on the protection of personal data or on the correct disposal of waste.
RISK MANAGEMENT
In addition to periodic anti-corruption training courses for employees, Unieuro has adopted a specific Anti-Corruption Policy, in compliance with its Code of Ethics and in line with the best practices in matters of Anti-Corruption Compliance Programme and with the international standard ISO 37001:2016.
A whistleblowing policy has also been implemented and formalized.
POSSIBLE RISKS
Incorrect or non- disposal of waste, in particular of the socalled WEEE (Waste Electrical and Electronic Equipment).
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RISK MANAGEMENT
The Code of Ethics promotes the management of waste in compliance with current regulations, through selected suppliers. Moreover, Unieuro has also adopted a specific operating manual that defines roles and responsibilities
for the proper management of WEEE disposal.
RELEVANT TOPICS AND GRI STANDARDS
| Relevant topics | Internal perimeter | External perimeter |
|---|---|---|
| Consumption of resources and emissions | Group | - |
| Waste management | Group | - |
| Selection and management of suppliers | Group | Providers |
| Consumer privacy | Group | - |
| Safety of products on the market | Group | Providers |
| Support for local communities | Unieuro S.p.A. | - |
| Transparency of information on products and offers to customers | Group | Providers |
| Diversity and equal opportunities | Group | - |
| Staff training and career development | Group | - |
| Relations with the trade unions | Group | - |
| Health and safety of employees and collaborators | Group | Logistics cooperation |
| Corruption | Group | - |
| Aspects of Italian Legislative Decree no. 254/2016 | Material theme | Scope | Aspects of the 2016 GRI Standards | Indicators |
|---|---|---|---|---|
| Environment | Consumption of resources and emissions | Unieuro Group | GRI 301: Materials | GRI 301-1 |
| GRI 302: Energy | GRI 302-1 | |||
| GRI 305: Emissions | GRI 305-1 GRI 305-2 GRI 305-3 |
|||
| Waste management | Unieuro Group | GRI 306: Effluents and Waste | GRI 306-2 | |
| Company | Selection and management of suppliers | Unieuro Group | GRI 102: General disclosures | GRI 102-9 |
| GRI 308: Supplier environmental assessment | GRI 308-1 | |||
| GRI 414: Supplier social assessment | GRI 414-1 | |||
| Consumer privacy | Unieuro Group | GRI 418: Customer Privacy | GRI 418-1 | |
| Safety of products on the market | Unieuro Group | GRI 416: Customer Health and Safety | GRI 416-2 | |
| Support for local communities | Unieuro S.p.A. | GRI 413: Local Communities | GRI 413-1 | |
| Transparency of information on products and offers to customers | Unieuro Group | GRI 417: Marketing and Labelling | GRI 417-1 GRI 417-3 |
|
| Personal | Diversity and equal opportunities | Unieuro Group | GRI 102: General disclosures | GRI 102-8 |
| GRI 405: Diversity and equal opportunity | GRI 405-1 GRI 405-2 |
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| Staff training and career development | Unieuro Group | GRI 404: Training and education | GRI 404-1 GRI 404-3 |
|
| Relations with the trade unions | Unieuro Group | GRI 102: General disclosures | GRI 102-41 | |
| GRI 402: Labour/ Management Relations | GRI 402-1 | |||
| Health and safety of employees and collaborators | Unieuro Group | GRI 403: Occupational Health and Safety | GRI 403-2 | |
| Diversity of governance and control bodies | Diversity and equal opportunities | Unieuro Group | GRI 102: General disclosures | GRI 102-22 |
| GRI 405: Diversity and equal opportunity | GRI 405-1 | |||
| Anti-Corruption | Corruption | Unieuro Group | GRI 205: Anti-corruption | GRI 205-1 GRI 205-2 GRI 205-3 |
| Human rights | - | Unieuro Group | GRI 406: Non-discrimination | GRI 406-1 |
IN UNIEURO NON-FINANCIAL STATEMENT